Silverlink Raises $5M for Outreach to Healthcare Consumers

[Updated 11:00 a.m. August 24, 2009 with quotes from Silverlink CEO Stan Nowak] Silverlink Communications, the Burlington, MA-based startup whose healthcare communications services we profiled last month, has raised $5 million in series D venture funding, according to regulatory forms filed last week.

Existing investors Sigma Partners, HLM Ventures, and Kaiser Permanente Ventures participated in the round, according to Silverlink spokesperson Susan Frankle. She says the funds will be used to build up the company’s core engineering and analytics teams and to pursue a larger slice of the $9 billion that healthcare organizations spend each year on communicating with members about healthier behaviors.

Silverlink helps health plans and other healthcare-related organizations to devise and conduct campaigns to sway members to make healthy lifestyle changes or be more efficient users of healthcare services. It uses a “champion-challenger” approach to test different twists on each message and quickly define which ones are most effective in changing member behavior.

“Healthcare enterprises have a tremendous opportunity to take a leadership role in guiding consumers—helping them make better health decisions to control our nation’s healthcare costs,” Silverlink CEO Stan Nowak told Xconomy by e-mail this morning. “With the healthcare reform efforts putting the individual consumer at center stage, consumer outreach has never been more important in healthcare.”

According to Nowak, the new funding will help Silverlink “capitalize on this significant and growing opportunity for effective consumer communications in healthcare. While many companies are retrenching, Silverlink is accelerating our technology and analytics investments to provide highly personalized outreach to consumers.”

Silverlink has now raised about $19 million in venture backing, including a $2.1 million Series A round in 2003 led by Sigma, a $5.6 million B round in 2004 led by HLM, and a $6 million Series C round in 2006, also led by HLM.

Author: Wade Roush

Between 2007 and 2014, I was a staff editor for Xconomy in Boston and San Francisco. Since 2008 I've been writing a weekly opinion/review column called VOX: The Voice of Xperience. (From 2008 to 2013 the column was known as World Wide Wade.) I've been writing about science and technology professionally since 1994. Before joining Xconomy in 2007, I was a staff member at MIT’s Technology Review from 2001 to 2006, serving as senior editor, San Francisco bureau chief, and executive editor of TechnologyReview.com. Before that, I was the Boston bureau reporter for Science, managing editor of supercomputing publications at NASA Ames Research Center, and Web editor at e-book pioneer NuvoMedia. I have a B.A. in the history of science from Harvard College and a PhD in the history and social study of science and technology from MIT. I've published articles in Science, Technology Review, IEEE Spectrum, Encyclopaedia Brittanica, Technology and Culture, Alaska Airlines Magazine, and World Business, and I've been a guest of NPR, CNN, CNBC, NECN, WGBH and the PBS NewsHour. I'm a frequent conference participant and enjoy opportunities to moderate panel discussions and on-stage chats. My personal site: waderoush.com My social media coordinates: Twitter: @wroush Facebook: facebook.com/wade.roush LinkedIn: linkedin.com/in/waderoush Google+ : google.com/+WadeRoush YouTube: youtube.com/wroush1967 Flickr: flickr.com/photos/wroush/ Pinterest: pinterest.com/waderoush/