Interactions, a Franklin, MA-based provider of software for customer service operations, has raised a $6.3 million Series D funding round, according to a press release. The investors in the round are Cross Atlantic Capital Partners, North Hill Ventures, Sigma Partners, and Updata Partners. Interactions, founded in 2002, makes software that is designed to improve companies’, well, interactions with their customers via telephone, SMS text-messages, and the Web.
Author: Ryan McBride
Ryan is an award-winning business journalist who contributes to our life sciences and technology coverage. He was previously a staff writer for Mass High Tech, a Boston business and technology newspaper, where he and his colleagues won a national business journalism award from the Society of American Business Editors and Writers in 2008. In recent years, he has made regular TV appearances on New England Cable News.
Prior to MHT, Ryan covered the life sciences, technology, and energy sectors for Providence Business News. He graduated with honors from the University of Rhode Island in 2001 with a bachelor’s degree in communications. When he’s not chasing down news, Ryan enjoys mountain biking and skiing in his home state of Vermont.
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