Innovating When You Don’t Know What You Don’t Know: The View from PARC

Innovation, construed as broadly as it is today, is seen as a universal panacea for all that ails developed economies. In the U.S., innovation has been credited with driving dramatic growth, productivity, and an unprecedented standard of living. Add the disintermediation of the Web, and innovation can also be credited with empowering the individual in driving adoption and contributing to technologies. Look beyond the “fuzzy front-end,” and innovation can be perceived throughout the value chain and across industry ecologies.

Simply put, innovation is everywhere. So then where does differentiation come from?

New business springs eternal in the Valley

Most directly, competitive advantage comes from creating new business propositions in a disrupted environment. (If compelling enough, a novel offering can itself be the source of disruption.)

Startups, especially in Silicon Valley, have been glorified as the vehicles of disruption and creative destruction. As internal R&D—including captive research labs—has increasingly been restructured to reflect the enterprise’s present and near-future strategic interests, new business creation has come from acquisition substituted for organic growth. Why build what you need or what you think your customer wants when you can scour VC portfolios and buy it whole.

This strategy certainly works, or has worked, for some. Cisco assertively dominated its industry with its ability to seamlessly onboard new entities into the parent organization. But the strategy doesn’t work all the time, or for everyone. See AOL’s recent sale of Bebo as a stark example of the mismatch between market disruption and good intention. The list will go on.

From incremental to exponential

Yet… the reality is, when corporations are innovating incrementally, there’s probably not much difference between acquiring a startup, licensing a patent or two from a university, or building a technology with internal R&D. Because in all these cases, the company clearly knows what it wants. The market has signaled what features are desired and getting there is a matter of tactics—identify the right startup, patents, or internal team/expertise.

But what happens when the market doesn’t exist yet? Or when it’s too time-consuming and expensive to absorb a startup into your corporate culture—let alone to compete with your competitors to court the targeted startup?

What if there’s a disruptive change in the industry? An incremental venture in a disrupted market yields a delta of 0.1 when a 1.0 change is happening. When a corporation wants to innovate exponentially—create a new business or initiate a potential market—the question becomes:

Author: Mark Bernstein

Mark Bernstein has directed one of the world's premier centers of research innovation since 2001, when he led PARC in its transition from a research division of Xerox to an independent research business. Under Bernstein's leadership, PARC has broadened its research agenda and established an independent commercial perspective, while retaining close strategic ties with Xerox. Since Bernstein assumed his role, PARC has established strategic research relationships with multiple government agencies and industry partners, incubated new businesses, and developed significant IP licensing agreements. PARC's commercial relationships include client services for industry leaders in consumer electronics, biomedical sciences, enterprise computing, and renewable energy. Current clients include IT service provider Fujitsu Ltd., and the world's leading commercial printing company, Dai Nippon Printing Co. Motivated by his passion for moving technologies out of the research lab and into real-world applications, Bernstein has developed PARC's business strategy, defined its organizational structure, and expanded customer relationships in challenging new fields. Leading nearly 200 of the world's leading experts in fields as diverse as materials science, distributed computing, human factors, mathematics, linguistics, and sociology, he is driven to see the results of their work influence the world in many and meaningful ways. Bernstein worked closely with PARC's previous leadership as Manager of Research Strategy under John Seely Brown (1992-1999), and as Associate Center Director (2000), before being named President and Center Director (2001). He came to PARC in 1979 with a broad background in the semiconductor industry at Fairchild Semiconductor. He initially joined the former General Sciences Laboratory as a researcher, and later participated in joint ventures Spectra Diode Laboratories (which later merged with JDS Uniphase) and DuPont Xerox Imaging. Bernstein has also been instrumental in several ventures from Xerox PARC, including Groupfire (assets acquired by Google) and Inxight (later acquired by SAP).