Zendesk Gets an iPad App

At Xconomy we shy away from pure product-release stories, but there’s word today of a product from a San Francisco company I admire (Zendesk) on a platform I love (the Apple iPad). Starting today, employees at companies that use Zendesk’s online customer support management platform (which we profiled here last August) can download the new Zendesk iPad app at Apple’s iTunes App Store. “We built the most beautifully simple help desk application ever, so it’s a perfect fit for iPad,” said Zack Urlocker, Zendesk’s chief operating officer, in a statement. “Now support agents can work anywhere instead of being chained to a desk.” Zendesk says agents at companies like Griffin Technologies are already using the free app to view and respond to the help tickets assigned to them.

Author: Wade Roush

Between 2007 and 2014, I was a staff editor for Xconomy in Boston and San Francisco. Since 2008 I've been writing a weekly opinion/review column called VOX: The Voice of Xperience. (From 2008 to 2013 the column was known as World Wide Wade.) I've been writing about science and technology professionally since 1994. Before joining Xconomy in 2007, I was a staff member at MIT’s Technology Review from 2001 to 2006, serving as senior editor, San Francisco bureau chief, and executive editor of TechnologyReview.com. Before that, I was the Boston bureau reporter for Science, managing editor of supercomputing publications at NASA Ames Research Center, and Web editor at e-book pioneer NuvoMedia. I have a B.A. in the history of science from Harvard College and a PhD in the history and social study of science and technology from MIT. I've published articles in Science, Technology Review, IEEE Spectrum, Encyclopaedia Brittanica, Technology and Culture, Alaska Airlines Magazine, and World Business, and I've been a guest of NPR, CNN, CNBC, NECN, WGBH and the PBS NewsHour. I'm a frequent conference participant and enjoy opportunities to moderate panel discussions and on-stage chats. My personal site: waderoush.com My social media coordinates: Twitter: @wroush Facebook: facebook.com/wade.roush LinkedIn: linkedin.com/in/waderoush Google+ : google.com/+WadeRoush YouTube: youtube.com/wroush1967 Flickr: flickr.com/photos/wroush/ Pinterest: pinterest.com/waderoush/