Jumio and the “Anti-Cash League”: Adventures in Viral Video

an outdated way to pay for things. We believe the future of money is purely digital and that, like many other mediums—eight-track tapes, CDs, books, et cetera—cash is kind of a dying form.”

Winters says that Jumio was joking—mostly—about the health and sanitary dangers of paper cash. “We’re serious that cash is an old medium and that it does present problems, the extreme being sanitary issues,” she says. “But we were intentionally extreme/tongue in cheek on the point to boost virality and interest.”

But was the Sebastian Cole video too effective? Among the nearly 80 people who commented on the Huffington Post story on the Saverin investment, only a handful seemed to recognize that the video was tongue-in-cheek. In fact, one commenter accused Jumio of using scare tactics. “Eduardo Saverin & company get a Grade D- on believability and an A+ on using fear tactics to line their pockets,” this commenter said.

But Jumio and its PR team aren’t worried about a serious backlash from the video—in part, they say, because it doesn’t stretch the facts very far. “Cash is dirty, it is inconvenient, it is all the things we said,” says Markham. “It’s just that we dialed up the drama.”

Jesse Odell, co-founder and managing partner at LaunchSquad, says the firm thinks of semi-fictional or mockumentary videos like the Jumio production as part of “a new way of thinking about what PR is.” But he says the approach wouldn’t be appropriate for all of the firm’s clients. “It’s definitely something we think about and get involved with for the right clients. But it has to be the right story and the right use of it, otherwise it falls flat.”

So, why did Jumio and LaunchSquad make Sebastian Cole a Brit? “We wanted someone who sounded very educated, but who would also be believably fussy and picky about all the dirt phobias,” Markham says. Adding a British accent, he says, made the persona “a little less irritating…we felt it was more natural for that type of character.”

Winters says, by the way, that the name Sebastian Cole is not a veiled reference to the 1998 film The Adventures of Sebastian Cole, about a New York teenager whose father undergoes a sex change operation. “Pure coincidence,” she says. “The team just thought it sounded like a great, credible, British-sounding name.”

Author: Wade Roush

Between 2007 and 2014, I was a staff editor for Xconomy in Boston and San Francisco. Since 2008 I've been writing a weekly opinion/review column called VOX: The Voice of Xperience. (From 2008 to 2013 the column was known as World Wide Wade.) I've been writing about science and technology professionally since 1994. Before joining Xconomy in 2007, I was a staff member at MIT’s Technology Review from 2001 to 2006, serving as senior editor, San Francisco bureau chief, and executive editor of TechnologyReview.com. Before that, I was the Boston bureau reporter for Science, managing editor of supercomputing publications at NASA Ames Research Center, and Web editor at e-book pioneer NuvoMedia. I have a B.A. in the history of science from Harvard College and a PhD in the history and social study of science and technology from MIT. I've published articles in Science, Technology Review, IEEE Spectrum, Encyclopaedia Brittanica, Technology and Culture, Alaska Airlines Magazine, and World Business, and I've been a guest of NPR, CNN, CNBC, NECN, WGBH and the PBS NewsHour. I'm a frequent conference participant and enjoy opportunities to moderate panel discussions and on-stage chats. My personal site: waderoush.com My social media coordinates: Twitter: @wroush Facebook: facebook.com/wade.roush LinkedIn: linkedin.com/in/waderoush Google+ : google.com/+WadeRoush YouTube: youtube.com/wroush1967 Flickr: flickr.com/photos/wroush/ Pinterest: pinterest.com/waderoush/