can use all offerings that go into the platform, or only pieces of it, depending on their needs.
Beyond phone tracking and analytics, the Thinking Phone platform also offers video conferencing. One law firm customer of Thinking Phone was able to cut a staffer who had formerly had a full time job facilitating video conferencing among different offices. Healthcare firms, medical technology developers, and financial services firms are also big markets using the Thinking Phone software.
The company has helped one corporate customer gain a better portal into the activities of its manufacturing facility continents away, according to Kokinos. “The team can work directly with people on the manufacturing floor,” he says. “Because they’ll be able to collaborate more readily, they’re hoping to shave months” off product development.
Thinking Phone also boasts of slicing travel costs for customers who use the technology for videoconferencing rather than flying employees out for site visits. “Telepresence and videoconferencing gets people off planes,” says Kokinos.
Thinking Phone, a 50-person company, has been doubling in headcount year over year for the past few years, and looks to have 80 employees by the end of this year, he says. Thinking Phone raised $1.7 million last year from Boston investment bank Capstone Partners, it’s first outside funding since launching in 2005.
“There’s tremendous opportunity in the unified communication space in general,” says Kokinos. “We see growth happening in the cloud.”
