Nurse Designs Staffing Tech for Efficiency-Starved Hospitals

When registered nurse Matthew Browning was working as a hospital supervisor a few years back, he often found himself frustrated by an all-too-common conundrum. Whenever his hospital was short-staffed, the only way he could find nurses willing to put in extra shifts was to call everyone one-by-one—a hassle that was only exacerbated by this country’s chronic nursing shortage. “My line is, ‘I spent 12 years as a supervisor, and four of those years were spent on the phone trying to get people to come to work,'” jokes Browning (pictured at right). “I thought there should be a way to allocate this specialized healthcare resource instantly.”

From that frustration emerged YourNurseIsOn.com, a company that Browning founded in 2007 with the goal of automating healthcare staffing. The company markets a software-as-a-service platform that allows hospital supervisors to instantly contact nurses and other workers when they have shifts that need to be filled. The New Haven, CT-based startup, which raised just under $1 million in seed funding, has attracted 1,200 users since it started marketing its product in late 2010, Browning says.

So far, 2012 is shaping up to be a pivotal year for YourNurseIsOn. Browning says the company’s product is being piloted by several “known national names” in the hospital world. He expects some of those facilities to evaluate the pilots and make purchasing decisions early in the year. And in February, YourNurseIsOn will share results from a key pilot at one of the biggest showcases for health technology companies—the Healthcare Information and Management Systems Society (HIMS) conference in Las Vegas.

The backbone of YourNurseIsOn is a complex algorithm that Browning spent several years refining while he was still working as a nurse supervisor. “I wanted this genie that would allow you to blink and put the right people in the right place quickly, without bothering the people who didn’t want to work or weren’t available,” he says. The platform allows hospital schedulers to contact staffers based on criteria important for the job that needs to be filled, ranging from skill sets to location to seniority, Browning says. Workers can then be contacted by text, e-mail, or phone, and they can instantly accept or reject the available shift.

Browning and his staff of six have been working hard to build on their product’s functionality. “When we receive those messages back, we can fill a schedule, and we can notify someone that Person X is coming at 3:00,” Browning says. The system can handle both routine and

Author: Arlene Weintraub

Arlene is an award-winning journalist specializing in life sciences and technology. She was previously a senior health writer based out of the New York City headquarters of BusinessWeek, where she wrote hundreds of articles that explored both the science and business of health. Her freelance pieces have been published in USA Today, US News & World Report, Technology Review, and other media outlets. Arlene has won awards from the New York Press Club, the Association of Health Care Journalists, the Foundation for Biomedical Research, and the American Society of Business Publication Editors. Her book about the anti-aging industry, Selling the Fountain of Youth, was published by Basic Books in September 2010.