Boston has a pretty well-known cluster of tech companies—young and old—that are focused on aspects of travel like booking flights and hotels. Kayak, TripAdvisor, and ITA Software (now part of Google), just to name a few, fit that mold. But there’s another area player that’s helping customers to experience a city once they get there, via an interesting marketing proposition.
That would be Boston-based Smart Destinations, which is looking to provide a Disney World-esque experience to hitting tourist and historical sites in 12 cities such as Boston, Chicago, Seattle, Las Vegas, and Los Angeles. It’s not a new idea, as you’ll see, but it has a modern twist.
For Boston, adult travelers can buy a three-day “Go Card” from Smart Destinations for $109, and gain admission to more than 70 attractions, like the New England Aquarium, Salem Witch Museum, the Museum of Fine Arts, and even Cape Cod activities like whale watching. That price can be adjusted in wintertime (when people don’t want to be out on a boat), and, naturally, a kids’ Go Card costs less. The card also enables users to skip lines at tourist attractions, says CEO and founder Kevin McLaughlin. That, and the one-stop-shopping aspect give it the amusement park pass feel.
“It makes it really easy for families to go to big cities,” he says.
McLaughlin recognizes that not every customer may be looking for a 72-hour-straight, nonstop tourist-attraction-hopping vacation, though. Smart Destinations also offers a Go Select pass, with which consumers can pick certain spots they’d like to see. For each attraction they add to the pass, the amount of the discount at each individual spot grows.
McLaughlin started the company with travel industry veteran Cecilia Dahl in 2003. The inspiration came from a Paris tourist service, which sells a card giving visitors access to all of the city’s museums. This is McLaughlin’s sixth tech startup. His past ventures include Delphi Internet (acquired by News Corporation), Netspoke (acquired by Premiere Conferencing), and exchange.com (acquired by Amazon). Smart Destinations is now up to around 32 employees, and has raised three rounds of funding from investors such as North Hill Ventures.
Smart Destinations is now making a bigger push into the mobile sphere, says McLaughlin.The company started by selling physical cards with a smart chip through its website. Consumers can get still get that card via snail mail or participating kiosks in their destination cities, or they can access it via their mobile phones. Starting first quarter of this year, consumers can also create, purchase, and customize the Go Select pass right from their phones, adding tourist destinations and racking up discounts as they make their way through a city. A small
