Some business software news this morning. LogMeIn (NASDAQ: [[ticker:LOGM]]), the Woburn, MA-based remote access and customer support tech company, said it has acquired Kansas-based Bold Software for $16.5 million, including retention-based bonuses over time.
Bold makes software for live-chat systems and click-to-call customer service. The move is intended to strengthen and expand LogMeIn’s offerings in customer care and engagement. The company says it will continue selling Bold’s main product line as a stand-alone offering as well as integrate it with LogMeIn’s remote support software.
LogMeIn started in 2003 and is led by CEO Michael Simon, who spoke last fall about LogMeIn’s rise from being a “lifestyle business” to becoming a mid-size public company (a freemium business model was key). The company went public in 2009.
Author: Gregory T. Huang
Greg is a veteran journalist who has covered a wide range of science, technology, and business. As former editor in chief, he overaw daily news, features, and events across Xconomy's national network. Before joining Xconomy, he was a features editor at New Scientist magazine, where he edited and wrote articles on physics, technology, and neuroscience. Previously he was senior writer at Technology Review, where he reported on emerging technologies, R&D, and advances in computing, robotics, and applied physics. His writing has also appeared in Wired, Nature, and The Atlantic Monthly’s website. He was named a New York Times professional fellow in 2003.
Greg is the co-author of Guanxi (Simon & Schuster, 2006), about Microsoft in China and the global competition for talent and technology. Before becoming a journalist, he did research at MIT’s Artificial Intelligence Lab. He has published 20 papers in scientific journals and conferences and spoken on innovation at Adobe, Amazon, eBay, Google, HP, Microsoft, Yahoo, and other organizations. He has a Master’s and Ph.D. in electrical engineering and computer science from MIT, and a B.S. in electrical engineering from the University of Illinois, Urbana-Champaign.
View all posts by Gregory T. Huang
