Clearwire Unloads Call Centers

Continuing its strategy to cut costs, Clearwire (NASDAQ: [[ticker:CLWR]]) today said that about 700 customer service workers in Las Vegas and Milton, FL, will now be employed by TeleTech, which already had been performing some work for Clearwire. Some 180 workers in both cities will remain on the Clearwire payroll.
The Pensacola News Journal reports that about 370 of Clearwire’s roughly 500 workers in the Florida office will now work for TeleTech, with the balance remaining Clearwire employees. That also means the company is repaying some $2 million in incentive payments from the governor’s office, which the News Journal says Clearwire “received in anticipation of an expansion that will not happen.”
This follows the Kirkland, WA-based wireless network operator’s recent announcement that it would hand over day-to-day network operations to Ericsson, which performs the same function for majority shareholder Sprint (NASDAQ: [[ticker:S]]). (h/t Geekwire.)

Author: Curt Woodward

Curt covered technology and innovation in the Boston area for Xconomy. He previously worked in Xconomy’s Seattle bureau and continued some coverage of Seattle-area tech companies, including Amazon and Microsoft. Curt joined Xconomy in February 2011 after nearly nine years with The Associated Press, the world's largest news organization. He worked in three states and covered a wide variety of beats for the AP, including business, law, politics, government, and general mayhem. A native Washingtonian, Curt earned a bachelor's degree in journalism from Western Washington University in Bellingham, WA. As a past president of the state's Capitol Correspondents Association, he led efforts to expand statehouse press credentialing to online news outlets for the first time. View all posts by Curt Woodward