Get Satisfaction, the San Francisco startup whose software lets companies host communities of users who can respond to each others’ support requests, announced on its blog yesterday that it has collected $10 million in a Series B financing round. InterWest Partners led the round, and InterWest partner Bruce Cleveland has joined the company’s board. The startup, which raised $6 million in a Series A round last fall led by Azure Capital Partners, has now collected $21 million in total venture funding. The company said it will use the new funds to “invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.”
Author: Wade Roush
Between 2007 and 2014, I was a staff editor for Xconomy in Boston and San Francisco.
Since 2008 I've been writing a weekly opinion/review column called VOX: The Voice of Xperience. (From 2008 to 2013 the column was known as World Wide Wade.)
I've been writing about science and technology professionally since 1994. Before joining Xconomy in 2007, I was a staff member at MIT’s Technology Review from 2001 to 2006, serving as senior editor, San Francisco bureau chief, and executive editor of TechnologyReview.com. Before that, I was the Boston bureau reporter for Science, managing editor of supercomputing publications at NASA Ames Research Center, and Web editor at e-book pioneer NuvoMedia.
I have a B.A. in the history of science from Harvard College and a PhD in the history and social study of science and technology from MIT. I've published articles in Science, Technology Review, IEEE Spectrum, Encyclopaedia Brittanica, Technology and Culture, Alaska Airlines Magazine, and World Business, and I've been a guest of NPR, CNN, CNBC, NECN, WGBH and the PBS NewsHour. I'm a frequent conference participant and enjoy opportunities to moderate panel discussions and on-stage chats.
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