EMC Veteran Heiser Joins ClickSoftware as CEO

Here’s a big name to follow in the tech world: Tom Heiser. The longtime EMC executive has joined ClickSoftware Technologies, an Israel- and Burlington, MA-based software company, as its chief executive, effective Oct. 1.

Heiser (pictured) replaces interim CEO Paul Ilse, who’s an operating partner with Francisco Partners. That’s the private equity firm that acquired ClickSoftware for $438 million in cash earlier this year.

Heiser knows security, cloud services, and big-company strategy. He was most recently interim CEO of Arxan Technology, but before that, he was executive vice president of EMC’s cloud strategies and execution, and prior to that, president of EMC’s RSA Security division. Heiser started at the data-storage giant (NYSE: [[ticker:EMC]]) back in 1984, and worked his way up to management through a variety of sales, marketing, and product management roles, according to his LinkedIn profile. In recent years, he served on the board of CyberArk Software, another company with Israeli roots.

ClickSoftware (maybe Heiser can work on the name) makes technology for mobile workforce management and service optimization. That sounds pretty dry, until you realize the software is used by utility companies, police and fire departments, and emergency rescue organizations in times of need. ClickSoftware also sells its products to customers in retail, telecom, insurance, and other sectors.

The company was founded in 1979 and had an IPO in 2000, at the height of the dot-com bubble. It reported $126.2 million in 2014 revenues, with a net loss of $3 million.

Author: Gregory T. Huang

Greg is a veteran journalist who has covered a wide range of science, technology, and business. As former editor in chief, he overaw daily news, features, and events across Xconomy's national network. Before joining Xconomy, he was a features editor at New Scientist magazine, where he edited and wrote articles on physics, technology, and neuroscience. Previously he was senior writer at Technology Review, where he reported on emerging technologies, R&D, and advances in computing, robotics, and applied physics. His writing has also appeared in Wired, Nature, and The Atlantic Monthly’s website. He was named a New York Times professional fellow in 2003. Greg is the co-author of Guanxi (Simon & Schuster, 2006), about Microsoft in China and the global competition for talent and technology. Before becoming a journalist, he did research at MIT’s Artificial Intelligence Lab. He has published 20 papers in scientific journals and conferences and spoken on innovation at Adobe, Amazon, eBay, Google, HP, Microsoft, Yahoo, and other organizations. He has a Master’s and Ph.D. in electrical engineering and computer science from MIT, and a B.S. in electrical engineering from the University of Illinois, Urbana-Champaign.