Maveron, the venture firm co-founded by Starbucks mogul Howard Schultz and Dan Levitan, has carved out its niche in spotting consumer trends over the past dozen years. One of the big opportunities that Maveron sees emerging now is the transformation in how healthcare is delivered and paid for.
Not just for people, but for pets, too.
This was one of the interesting themes that came up last week when I met with Maveron partner Clayton Lewis in Seattle’s Pioneer Square neighborhood. Maveron has been around in Seattle since 1998, and expanded last November with a San Francisco office headed by Amy Errett. The firm, which has $750 million under management in four funds, has a record of investing in some well-known consumer brands over the years, including eBay, drugstore.com, and Shutterfly.
Maveron’s portfolio is stocked with web-enabled consumer service businesses like Seattle-based Zulily, and for-profit higher education sites like Bellevue, WA-based LiveMocha. But Lewis is one of the people at Maveron taking a close look at how the disruption of the healthcare system is changing health-related consumption habits. Lewis has gotten some up-close perspective on this during five years on the board of Seattle’s Harborview Medical Center.
One of the big things Lewis sees is an emerging crisis in primary care. Because of relatively low pay and huge demand forcing doctors to see more and more patients each day, more than one-third of these physicians, who are really the front lines of preventive medicine and wellness, are considering leaving their jobs—and fewer than 5 percent of medical students are even considering entering primary care, Lewis says.
“Because of the doctor shortage, we’re going to see a different model for primary care,” he says.
So who will step in to fill this potential void in the health system? The baby boomers are getting older and will need more medical care, so demand is going up. Concierge care, in which people pay a monthly retainer for a doctor’s services without health insurance hassles, is generally for wealthy people and is “not scalable,” Lewis says. Maveron is therefore starting to look at companies more like Seattle-based Qliance Medical Management, which offers a low monthly fee for access to primary care medicine while allowing people to keep a lower-cost health insurance plan for catastrophic care. Another company Lewis cited, which is seeking to change how patients and doctors relate to each other, is WhiteGlove House Call Health, in Austin, TX. WhiteGlove offers primary care at home or the office that’s supposed to help reduce costly emergency room visits.
For years, people have been talking about phone and Internet consults between doctors and patients as one way to improve the efficiency of healthcare, but the trends are going to force
