Leveling Information Silos in the Workplace

Today’s mobile device technology has made it possible for both professionals and consumers to have nearly all of the information they need right at their fingertips. Moreover, the types of information now available to them are limitless—it could be work e-mail, travel itineraries, social media updates, or even the answer to that trivia question that’s … Continue reading “Leveling Information Silos in the Workplace”

Why Business and Personal Email Are Not the Same

We all carry certain expectations about email from our private lives into a corporate setting. Some of those expectations are met, but in other ways business email is very different from consumer email. These differences can be confusing at best and, at worst, lead to major problems for organizations. The Inside and the Outside To … Continue reading “Why Business and Personal Email Are Not the Same”

The End of Personal Computers

Lately, we’ve been hearing a lot about the idea that we are witnessing “the end of personal computers,” the “post-PC era,” or, as Microsoft would have it, the “PC-plus era.” The difference in terminology is telling, revealing the intense commercial competition and staggering financial stakes that underlie this transition. For those who have been in … Continue reading “The End of Personal Computers”

The Inevitability of Archiving Social Networking Data

Making A Case For Email Archiving In 1985 In 1985, I was part of a team at Carnegie Mellon University (CMU) that was doing some very radical things, including deploying Internet e-mail to the entire campus. Some people were quite skeptical about the whole enterprise, fearing in particular that letting “the masses” loose on the … Continue reading “The Inevitability of Archiving Social Networking Data”

Paper and Airplanes: The Long Road to Obsolescence

As the years go by, I increasingly find the history of the future as interesting as the future itself. We’ve all seen lists of incredibly bad technological predictions, and of course it’s always fun to smugly reflect on how wrong a smart person can be. Grandiose predictions of the future of technology often lead to … Continue reading “Paper and Airplanes: The Long Road to Obsolescence”

Alternative Online Payments: The Dream That Refuses to Die

[Editor’s note: As a New Year’s exercise, we asked a select group of Xconomists to answer this question: “What’s the craziest idea out there that just might succeed?” ] After nearly twenty years of failed attempts, I’m still a believer in the potential transformative power of the “crazy idea” of alternative Internet payment systems, particularly … Continue reading “Alternative Online Payments: The Dream That Refuses to Die”

Steve Jobs: The Soul of an Industry

When I heard the news of Steve Jobs’s death last night, even though I was hardly surprised, I felt like I had been kicked in the gut—as if the industry in which I’ve spent my career had lost its soul. I’m rarely shy about criticizing the titans of our industry, but from the beginning Steve … Continue reading “Steve Jobs: The Soul of an Industry”