WePay recently surveyed a handful of active users to find out how likely they are to recommend our service to their friends (WePay makes it easy to collect money online). Although we didn’t ask about it, roughly half of survey respondents surprised us by mentioning WePay’s customer service as one of the things they like. … Continue reading “Sophie’s Voice: Scaling the Personal Touch in Customer Service”
Author: Rich Aberman
Rich Aberman is the founder of WePay.com, the easiest way to collect money online. Aberman founded WePay in 2008, and has raised over $9 million in venture capital from Highland Capital Partners, August Capital, and Y Combinator. Aberman blogs about startups and the many challenges facing early stage companies at WePay.com/blog.